Description
- Ticketed support available 0700am – 2200hrs GMT
- Response time to resume once a ticket has been issued and logged
- Expected response within 12hrs
- 4 hrs per month (24 hrs per year)
- Min contract 1 year
- Additional time: £42.5 per hour
Ticketed support available 0700am – 2200hrs GMT Response time to resume once a ticket has been issued and logged Expected response within 12hrs 4 hrs per month (24 hrs per year) Min contract 1 year Additional time: £42.5 per hour